To complete an order, it is necessary that you provide us with certain personal data. You will be requested to fill in the contact form which includes name, shipping address, billing address, phone number and email. All the above will be used exclusively to create an account to process and execute your orders, as well as to keep you informed on the status of your order.
Our company, in accordance with data protection laws, will not reveal, publish, sell nor exchange customer information. We share some of your information in order to ship your orders with our shipping carrier.
Orders under 30€ are shipped free (only for Greece)
Online orders leave our warehouse within 2 working days from the order confirmation. Working days are Monday to Friday. Orders are being shipped by Geniki courier for Greece and DHL courier for the rest of the world.
Shipping charges are:
3 € for Greece
15,5 € for European destinations
21€ for the rest of the world
Estimated delivery times for Greece 1-2 working days
Estimated delivery times for Europe 5-10 working days
Estimated delivery times for the rest of world 10-15 working days
Given the nature of our products, refunds are only possible for faulty items. The purchaser has a period of 14 working days from the date of delivery to have the products returned for reimbursement, without penalty, with the exception of return costs. Return costs are the responsibility of the client. Returns have to be made by registered mail. All items must be returned unused, in their original condition and from the country that the order was delivered to. Reimbursement will take place within a maximum of one week from receipt of the return. After a reimbursement has been submitted, your credit card issuer will process the refund to your account. Processing time can vary greatly between card issuers, and unfortunately we are unable to influence this. Returns should be sent to: Anthea Organics, Katholikon 4, 54625, Thessaloniki, Greece
1. Credit card
2. Bank deposit
You may make a transfer into one of our company’s accounts, indicating your name and order number, and then email us the details of your deposit to email@example.com, either by scanning the deposit receipt or by copying it. Your order will be processed as soon as we receive this information.
IBAN EUROBANK EGRASIAS: GR9502601810000380200115787 ACCOUNT HOLDER: GOUDAKI ELEONORA